Your Privacy Matters

Privacy Policy

Last Updated: November 29, 2025

At Richston Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services.

Information We Collect

We collect information that you provide directly to us, including: • Personal identification information (name, email, phone number, address) • Financial information (trading account details, transaction history) • Identity verification documents (passport, national ID, proof of address) • Trading preferences and investment objectives • Communication records and support tickets • Device and browser information when you use our services

How We Use Your Information

Your information is used to: • Facilitate account opening with partner brokers • Provide trading brokerage and copy trading services • Verify your identity and comply with KYC/AML regulations • Process transactions and manage your accounts • Send service updates, market insights, and educational content • Improve our services and customer support • Comply with legal and regulatory requirements

Information Sharing

We may share your information with: • Partner Brokers: Equiti, ADSS, MultiBank, Daman Markets, Star Trader, and other regulated entities for account setup and trading services • Regulatory Authorities: DFSA, FSRA, SCA, and other financial regulators as required by law • Service Providers: Technology partners, payment processors, and compliance verification services • Legal Requirements: When required by law, court order, or to protect our rights We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information: • SSL encryption for all data transmission • Secure servers with restricted access • Regular security audits and updates • Multi-factor authentication options • Compliance with international data protection standards However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to: • Access your personal information • Correct inaccurate or incomplete data • Request deletion of your data (subject to legal requirements) • Opt-out of marketing communications • Withdraw consent for data processing • Lodge a complaint with relevant authorities Contact us to exercise these rights.

International Transfers

As a UAE-based company with international broker partnerships, your data may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with UAE data protection laws and international standards.

Data Retention

We retain your personal information for as long as: • Your account is active • Required to provide our services • Necessary to comply with legal obligations (typically 5-7 years for financial records) • Required for dispute resolution and legal claims After this period, we securely delete or anonymize your data.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

Types of cookies we use: Essential (for site functionality), Analytics (for usage insights), Preference (to remember your settings), and Marketing (for relevant advertisements).

Questions About Privacy?

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer:

Email: privacy@richstongroup.com

Address: Richston Group, Dubai, United Arab Emirates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.